ORDER & PAYMENTS
A1. You can cancel the order yourself on the account page before shipping begins.
Please send us an email (To:firstname.lastname@example.org) after delivery has started.
In this case, you will get a refund after deducting $60 for shipping fee.
A2. We are unable to change the payment method once they have processed through our system.
If you wish to change, please place a new order.
A3. We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.
DUTIES & TAXES
A1. Shipping is DDU (delivered duty unpaid) for all the countries that require custom taxes.
Please check with your local customs agency for details.
A2. We'd like to inform you that we do not take responsibility for the packages that are returned due to customs failure or refusal to pay duties.
Please kindly note that all related fees such as shipping fee and duties & tax will be entitled to be deducted from your return value.
We appreciate for your understanding in advance.
A1. It costs USD 30 by DHL and you can enjoy free shipping for order over USD 300.
A2. Estimated delivery time is 7-12 business days.
This time could vary due to the custom clearance process of your carrier.
You are invited to follow the status of delivery by using the tracking number provided once your order is processed.
RETURNS & REFUNDS
A1. You can request a return by sending an email within 14 days of the date you received your parcel.
The cost is USD 60 and it will be deducted from your refund.
A2. We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow up with this inquiry, we kindly ask you to send us photos of the faulty item. (To:email@example.com)
A3. Once we have received your return, a refund will be credited to the credit card of the original payment.
Please allow 14 days to issue your refund once your item has been received and approved.